FAQ’S SUBSCRIPTION
FAQ’s SUBSCRIPTION REWARD
Our FAQs are here to provide answers to the most commonly asked questions about UEP rewards.
How can I qualify for UEP subscription rewards?
To qualify, simply enroll in a UEP renewable energy product plan.
How do I enroll in a UEP renewable energy plan?
Visit the UEP website to enroll in a renewable energy plan.
What happens after enrolling in a renewable energy plan with UEP?
After enrolling, your enrollment needs to be accepted by your utility company before it becomes active with UEP.
How long does it take for my account to be accepted and active after enrolling with UEP?
It typically takes 4 to 6 weeks for your account to be accepted by your utility company and become active with UEP.
How long will I be able to receive my subscription rewards after enrolling with UEP?
Your subscription rewards are based on the duration of your enrollment with UEP.
How do I receive my subscription rewards after enrolling with UEP?
Once your enrollment is accepted and active, log in to your account dashboard on the UEP website to start collecting your subscription rewards.
How often do I receive my subscription rewards?
You receive your subscription rewards once a month on the same calendar date your enrollment becomes active with UEP.
How much in monthly subscription rewards will I qualify for after enrolling with UEP?
After enrolling with UEP, you could qualify to receive $10, $20, or $30 in monthly subscription rewards.
What determines the amount I qualify for in monthly subscription rewards?
Your monthly subscription reward is based on your yearly energy consumption.
Can I earn more than $30 in UEP subscription rewards?
No, $30 is the maximum subscription reward amount for any one UEP account.
Is there any other UEP program that could help increase my subscription reward benefit?
Yes, you can increase your subscription reward amount through the UEP Refer-A-Friend program.
How can I increase my subscription rewards benefits through the Refer-A-Friend program?
Each friend or family member you refer to the UEP Refer-A-Friend program who successfully enrolls in a UEP renewable energy product will make you eligible to receive a one-time $35 reward added to your subscription rewards.
Do the subscription rewards include taxes?
No, taxes are not included in the subscription rewards. However, your state taxes are included in the amount listed on your dashboard to help you manage your subscription reward services.
Can I share my subscription rewards services with friends or family?
Yes, you can share your subscription rewards services with friends or family. Simply log in to your dashboard and fill out the form to share with friends or family.
How can I share my $10 subscription rewards services with friends and family?
If you qualify for $10 and wish to share it with friends or family, log in to your account dashboard and fill out the form to share.
If I qualify for $20 or $30, how can I share my subscription rewards services with friends and family?
If you qualify for $20 or $30 and wish to share it with friends or family, log in to your account dashboard and fill out the form to share. You can specify the reward amount to share, which will be submitted monthly to your friends or family members.
Do my friends or family members have access to my account?
No, your friends or family members do not have access to your account.
Are there any hidden fees associated with subscription rewards?
No, there are no hidden fees associated with subscription rewards.
Is there a penalty for canceling my UEP renewable energy plan after enrolling in subscription rewards services?
There are no cancellation fees related to your enrollment with UEP. However, if you cancel your renewable energy plan, you will no longer be eligible to receive your subscription rewards benefits.
What happens if I switch to another energy provider?
If you switch to another energy provider, you will no longer be eligible for UEP subscription rewards services.
What happens to my subscription rewards services if I move to a different address within the same service area?
With accurate notice to UEP, your subscription rewards services will continue without interruption if you move to a different address within the same service area.
Can I track my subscription rewards balance and usage history on the UEP website?
Yes, you can track your subscription reward balance and usage history on your account dashboard.
Is there a limit to how long I can receive subscription rewards services after enrolling in a UEP renewable energy plan?
As long as you are enrolled with UEP, there is no time limit on how long you can receive your subscription rewards benefits.
How do I report an issue or dispute related to my subscription rewards?
You can report issues or disputes by emailing us at UEPrewards@myuep.comor by calling us at 1-800-734-6570.
Are there any restrictions on how I can use my subscription rewards within my chosen subscription services?
Yes, these subscription rewards are specifically designed for the fitness and streaming industries.
Can I transfer my subscription rewards benefits to another account holder within my household?
Yes, you can share your subscription rewards benefits with friends and family members by filling out the form in your dashboard.
Is there a limit to the number of subscription services I can choose to use for my subscription reward?
No, there is no limit. However, you are limited to your subscription reward balance.
Does my subscription reward rollover if it unused?
Yes, unused rewards roll over monthly and can be viewed on your dashboard.
Is there an expiration date to collect my subscription reward?
Yes, there is an expiration deadline. You have 60 days to collect your total subscription reward after your renewable energy enrollment expires or cancel.
Can I transfer my subscription rewards to another customer’s UEP account who is not a family member?
Yes, you can transfer your subscription rewards, but the person must be an active UEP customer.
Are there any specific terms and conditions I should be aware of regarding the use of the subscription reward?
Yes, the terms and conditions for subscription rewards services are posted on the UEP website.
QUESTIONS ABOUT WEBSITE ACCESSIBILITY
UEP Services is firmly committed to compliance with the Americans with Disabilities Act. As part of this commitment, we are continually improving our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions about improving the usability or accessibility of the website, please forward them to feedback@myuep.com.
To provide feedback regarding UEP Services’ policy of accessibility, Our friendly customer care associates are here to address your questions and provide you with any additional information you need – Call us toll-free at 1-800-734-6570 Monday-Saturday Hours: 8:00am-5:00pm EST, Closed Sunday.
