FAQ’s – REFER-A-FRIEND
Our FAQs are here to provide answers to the most commonly asked questions about UEP rewards.
What is the UEP Refer-A-Friend reward program?
The UEP Refer-A-Friend program rewards customers with a $35 reward for referring friends and family to UEP’s services.
How do I participate in the Refer-A-Friend program?
Log in to your UEP account, get your unique referral code, and share it with friends and family.
How much can I earn through the Refer-A-Friend program?
You can earn a one-time $35 reward for each successful referral.
Is there a limit to how many people I can refer to?
No, you can refer as many people as you like.
How do I get my referral code?
Log in to your UEP account and find your referral code in the Refer-A-Friend section of your dashboard.
Can I share my referral code with anyone?
Yes, you can share it with anyone interested in UEP’s services.
How does the referral process work?
Share your code with someone interested in UEP’s renewable energy plan. When they enroll and become active customers, you earn a $35 reward.
How long does it take to receive my Refer-A-Friend reward?
It takes 4 to 6 weeks after your referral becomes an active UEP customer.
Are taxes included in the Refer-A-Friend reward?
No, taxes are not included in the reward.
Can I share my Refer-A-Friend reward with friends or family?
Yes, you can share your reward by filling out the form in your dashboard.
Is there an expiration date for my Refer-A-Friend rewards?
Yes, there is an expiration deadline. You have 60 days to collect your total Refer-A-Friend reward after your renewable energy enrollment expires or cancels.
Can I track my Refer-A-Friend rewards in my UEP account?
Yes, you can track your rewards in the Refer-A-Friend section of your dashboard.
What happens if my referred friend cancels their UEP service before becoming active?
You will not receive the reward if they cancel before becoming active.
Can I refer to someone who is not in my family or immediate circle of friends?
Yes, you can refer to anyone interested in UEP’s services.
Can I refer to someone who lives in a different state?
Yes, if UEP provides services in that state.
What should I do if my referred friend forgot to use my referral code during enrollment?
Encourage your friend or family member to contact UEP customer support for assistance to verify the referral that was shared with your friend.
How can I share my referral code with others?
Share it via email, social media, or directly telling them the code.
Can I combine Refer-A-Friend rewards with other UEP rewards or promotions?
Refer-A-Friend rewards are separate and cannot be combined with other rewards or promotions.
Is there a minimum enrollment period for my referred friend to be eligible for the reward?
Yes, they must become an active UEP customer within 4 to 6 weeks.
Can I refer to someone who was previously a UEP customer but canceled their service?
The program is typically for new customers; check with UEP for specific rules.
How can I get more information or resolve issues with the Refer-A-Friend program?
Email UEPrewards@myuep.com or call 1-800-734-6570.
What should my referred friend do to ensure I receive the reward?
They should use your referral code when enrolling with UEP.
Is there a time limit for referring someone after becoming a UEP customer?
No, there is no time limit for referring others after becoming a UEP customer.
Can I use my Refer-A-Friend rewards for my own UEP services?
No, Refer-A-Friend rewards cannot be used for your own UEP services.
Can I use my Refer-A-Friend rewards towards someone else’s UEP services?
No, you cannot use the rewards for someone else’s UEP services.
Is there a limit to how many Refer-A-Friend rewards I can accumulate?
No, there is no limit to the number of rewards you can accumulate.
Can I refer a business or commercial entity to UEP’s services?
Yes, you can refer to a business or commercial entity through the program.
Can I refer a business or commercial entity to UEP’s services?
Yes, you can refer to a business or commercial entity through the program.
Can I refer to someone already in the process of enrolling with UEP?
No, you cannot refer someone who is already in the process of enrolling with UEP.
QUESTIONS ABOUT WEBSITE ACCESSIBILITY
UEP Services is firmly committed to compliance with the Americans with Disabilities Act. As part of this commitment, we are continually improving our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions about improving the usability or accessibility of the website, please forward them to feedback@myuep.com.
To provide feedback regarding UEP Services’ policy of accessibility, Our friendly customer care associates are here to address your questions and provide you with any additional information you need – Call us toll-free at 1-800-734-6570 Monday-Saturday Hours: 8:00am-5:00pm EST, Closed Sunday.
